The challenge
Car wash software usually means a billing screen. It records the job and forgets the customer. Paper loyalty cards get lost, nobody notices when a regular stops coming, and asking for a phone number at the bay slows the queue down.
ProductsSaaS PlatformOur Product
heyWash
Most car washes have no idea who their regulars are. heyWash is our own product, built on one idea: a wash's real business is the customer who comes back, so the software should be built around bringing them back.
- OWNED BY
- Zaina Solutions - in-house product
- YEAR
- 2026
- SECTOR
- Car wash SaaS
- SCOPE
- Multi-tenant SaaS platform
- WHAT WE DID
- MVP DevelopmentApp DevelopmentUI/UX Design
- BUILT WITH
- ReactTypeScriptSupabasePostgreSQLVision AI
Our approach
We made the vehicle the starting point. Staff point a phone at the number plate, it is read automatically, and the customer's history, digital stamp card and rewards come up - no app for the customer and no typing for staff. Customers are grouped by how recently they came, not just how often, so a regular who has gone quiet is flagged while there is still time to win them back. The business rules live in the database itself, with row-level security keeping every wash's data separate.
The outcome
A platform sold in two packages: Retain, the loyalty and retention engine, and Run, which adds staff attendance, payroll, expenses and profit and loss for owners who want the whole business in one place.
WHAT SHIPPED
- Automatic number-plate reading from the phone camera
- Digital stamp cards, rewards and offers
- Customer segments that flag regulars at risk
- Two packages with limits enforced in the database
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